Shipping Policy

Free pickup from four warehouses

Pickup is free from any of our four warehouses, and it is how most of our customers take delivery. Choose Pickup at checkout, select the warehouse you want, and wait for the “ready to collect” email — usually within 24 hours. Bring your order confirmation and photo ID.

  • Brisbane — 1/16 Lensworth Street, Coopers Plains QLD 4108
  • Sydney — 16 Verrell Street, Wetherill Park NSW 2164
  • Melbourne — 22 Panamax Road, Ravenhall VIC 3023
  • Perth — 21 Tennant Street, Welshpool WA 6106

Open Monday to Saturday, 9:00am – 5:00pm. Closed public holidays. Call 1300 822 828 if you need a hand.

We move stock between warehouses. If an item is not held at the warehouse you want, call us before you order and we will tell you how long it will take to bring across.

Delivery

We deliver on our own vehicles, so our delivery area is built around the four warehouses above. Enter your postcode at checkout and the exact freight cost is shown before you pay — there is no charge added afterwards on a normal order.

  • Metro and outer metro — delivered from your nearest warehouse, usually within a few days.
  • Regional — available within a few hours' drive of a warehouse. Freight on heavy steel over longer distances is genuinely expensive, and the price you see at checkout is what it costs us to get it to you.
  • Long distance, remote areas, and offshore territories — we quote these individually. Call 1300 822 828 or use our contact form before ordering and we will price it for you. Free pickup is always available as an alternative.

Because most of our products are large and heavy, we cannot deliver to PO boxes or parcel lockers.

Most items are flat-packed, but some units are up to 3 metres long. Please check the product dimensions before ordering, and make sure someone is available to help unload — our driver cannot always lift heavy items alone.

Processing and dispatch

Processing: We aim to dispatch within 48 hours. If stock is delayed we will contact you.

Dispatch: You will receive a confirmation email once your order leaves the warehouse.

Tracking: Where a tracking number is available, we include it in that email.

Returns & Exchanges

Changed your mind or ordered the wrong size? We accept change of mind returns within 30 days of delivery and offer exchanges on unopened items in their original packaging. Return shipping is at the customer’s expense and original shipping charges are non-refundable. See our Refunds and Returns Policy for full conditions and how to initiate a return with your local branch.

Wrong Item Delivered

In the unlikely event we dispatch the wrong product to you, let us know as soon as you can, ideally within 3 business days of receiving your delivery. Please avoid ripping apart the box and keep all packaging materials and pack the item back up as close to its original condition as possible. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

Damaged In Transit

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, and contact us immediately. We’ll forward your feedback to our delivery partners and manufacturers to ensure our service and the quality of packaging is improved.

If you find any damages after opening the package, please take photos or videos showing the damages and contact us within 3 days of receiving the item.

The type of solution we offer will depend on the circumstances. We will work closely with you to find a suitable outcome that you’re happy with. For example we may arrange to:

  • Suggest a self repair (with an offer of compensation to you)
  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier

If we require you to return the product to us, we will pay the cost of the return.