Refund policy

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Change of Mind

We accept free change of mind returns, subject to these conditions:

  • Refund requests must be made within 30 days of receiving the item.
  • The item must be unopened, in its original packaging, and in its original condition for a full refund.
  • Return shipping, if required, will be at the customer’s expense.
  • Once received and inspected, we’ll issue a refund for the product value (original shipping charges are non-refundable).

Returned items that have been opened from their original packaging will be subject to an additional handling fee of $20.00 AUD.

Faulty or Damaged Items

If your item is faulty, damaged on arrival, or not as described, please follow the steps under “How to Initiate a Return” below.

Once we receive and inspect the item, we’ll offer a repair, replacement, or refund in line with Australian Consumer Law.

Exchange

If you have purchased the wrong size, we’re happy to offer a free exchange, subject to these conditions:

  • The item must be unopened, in its original packaging, and in its original condition for a free exchange.
  • Return shipping, if required, will be at the customer’s expense.

Exchanged items that have been opened from their original packaging will be subject to an additional handling fee of $20.00 AUD.

Refund Processing

Once we receive and inspect your returned item(s):

  • Refunds are processed within 5 business days of receiving the item.
  • Refunds are issued to the original payment method.
  • Depending on your bank, it may take an additional 3–10 business days for the refund to appear in your account.

How to Initiate a Return

  1. Contact us via our online contact form (branch details below) with:
    • your order/invoice number
    • the SKU or name of the item you’d like to return
    • the reason (faulty or change of mind)
    • photos and a description, if the item is faulty or damaged.
  2. If your return is accepted, we will respond with return instructions.
  3. We recommend contacting us before returning any items, as returns that have not been arranged in advance may experience processing delays or may not be accepted.

Contact Us

For any exchange or returns questions, call 1300 822 828 or use our contact form — we’ll direct your enquiry to the right branch:

SkyTeck Melbourne
22 Panamax Rd, Ravenhall VIC 3023
0434 195 052

SkyTeck Sydney
16 Verrell St, Wetherill Park NSW 2164
0401 934 216

SkyTeck Brisbane
1/16 Lensworth St, Coopers Plains QLD 4108
0451 633 388

SkyTeck Perth
21 Tennant Street, Welshpool WA 6106
0451 332 888